{"brand_id":"servicenow","canonical_name":"ServiceNow","domain":"servicenow.com","category_ids":["enterprise-ai-business-automation-software"],"category_id":"enterprise-ai-business-automation-software","claimed":false,"surface":"chatgpt_search","recommendation_rate":0,"recommendation_rate_label":"Recommendation Rate (top position)","recommendation_inclusion_rate":33.33,"recommendation_inclusion_rate_label":"Recommendation Inclusion Rate (any eligible shortlist appearance)","mention_rate":26.67,"mention_rate_label":"Mention Rate","source_class_counts":{"counts":null,"reason":"brand is not claimed -- source-class counts are gated to claimed brands only.","available":false,"entity_id":null},"methodology_version":"2.4","methodology_note":"Measured fields come from public_brand_snapshot (immutable monthly receipt). Recommendation Rate is top-position only; Recommendation Inclusion Rate is any appearance in the eligible recommendation set (PLAN.md W0.a paired fields).","run_report_id":"rpt_99e55a51-c352-4fd9-8fb4-d90cf24ccf1c","snapshot_id":"pbs_servicenow_enterprise-ai-business-automation-software_2026-09","snapshot_month":"2026-09-01","measured_at":"2026-09-28T02:18:46.123894+00:00","measured":true,"published_at":"2026-09-28T12:58:29.473240+00:00","description":null,"description_source":null,"competitor_names":[],"competitor_names_source":null,"category_names":["Enterprise AI & Business Automation Software"],"meta_description":"ServiceNow's free public AI recommendation record from Modern Discovery, including Recommendation Rate and Recommendation Inclusion Rate.","claim_url":"/claims?brand_id=servicenow","claim_cta":"Claim this brand","verified":false}